return and refund policy

At LIMRA, we want you to love what you bring home. If something isn’t right, we’re here to help with a simple and transparent return and refund process.

1. Return Eligibility

To be eligible for a return:

The item must be unused, unwashed, and in its original condition
All original packaging, tags, and accessories must be intact
The return request must be initiated within the specified return timeframe
Proof of purchase (order ID/invoice) is required

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Returns must be requested within 7 days of delivery
Once your return request is approved, you will receive instructions for the next steps

3. Refund Process & Timing

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund
If approved, the refund will be processed within 5–7 business days
Refunds will be issued to the original payment method
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit

4. Exchange Options

We offer exchanges for eligible items in case of size issues, defects, or if you received the wrong product
Exchanges are subject to product availability
If the requested item is unavailable, a refund or store credit will be provided

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery
Share clear photos/videos of the issue for quick resolution
We will arrange a replacement or full refund at no additional cost

6. Non-Returnable Items

The following items are not eligible for return:

Items marked as “Final Sale” or “Non-returnable”
Used, damaged, or altered products (not due to our fault)
Personal care or hygiene-related items (if applicable)

7. Return Shipping Costs

For defective, damaged, or incorrect items: We cover return shipping costs
For all other returns (e.g., change of mind): Customers may be responsible for return shipping charges